If the issue persists after following these steps and you are unable to sign in to create a support ticket, please complete and submit the account recovery form here.Ĭonsole Players: Please note that console accounts will not automatically have a UserID if the account verification was not completed. After you have created your ESO account on console (Xbox One or PlayStation 4), you have 72 hours to verify it via an email sent to the address associated with your account. Try the process using a different browser.Try the process again with the same e-mail address, or try it with a different address if there is any chance that the game account was set up using a different e-mail account.Clear the web browser's cache, cookies, history, temporary files, form data, and active filters.Make sure to turn them back on after completing the password reset process. Temporarily turn off anti-virus, ad/pop-up blockers, and firewalls.If you encounter any issues with retrieving your UserID, you should do the following: You should also ensure that is added to the email account's "safe senders" list.If you do not receive a confirmation email documenting your request, you should first check your spam folders for the email.You will then receive an email containing your UserID.Email address associated with your ESO account.On the new Forgot UserID? page that opens, enter the information requested:.Click directly on the Forgot UserID? question above the top-right corner of the box that says Enter your UserID. ![]() If you have forgotten your UserID for The Elder Scrolls Online, you can retrieve it by following the instructions below:
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